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Customer Support 40 uur te Amersfoort
Nijkerk
functiegroep: Ondersteunende functies
Voor onze opdrachtgever te Amersfoort zijn wij op zoek naar een fulltime Customer Support voor Duitsland en Italie.
Duitsland: vloeiend in de Engelse taal en native speaker Duits
Italie: vloeiend in de Engelse taal en native speaker Italiaans
Job Description
The position of Customer Support is a sales and technical support position within a technical environment handling sales and general technical issues. Duties shall include all facets of customer service up to but not limited to, assist with incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate and current dealer notes pertaining to conversations, assist the Sales Support Specialist as necessary, follow up.
The Customer Support will know the importance of S3 and Excellent customer service. This person must be detailed oriented, possess the ability to handle many simultaneous tasks, work efficiently with little supervision, have advanced computer skills, be willing to learn new processes and programs, be flexible with constantly changing priorities, have the ability to determine priorities and enjoy interacting with many people within the entire company. The position requires strong customer relations skills, excellent communications skills and the ability to work effectively within a team environment.
General Responsibilities
- Education MTS or MEAO or HEAO
- Technical knowledge is not necessary, but a plus
- Fluent Dutch and English is a required
- Provide Excellent Customer Service
- Handle all Customer Service related calls
- Know who and when to transfer a call
- Technical knowledge and support of all the products
- Have full understanding S3Philosophy, Avante, CRM and Outlook
- Know Sales Policies and Procedures and Dealer Pricing levels
Geinteresseerd?
Stuur je Nederlandse en Engelse CV naar ons toe!
Telefoon 033-2464648
Email nijkerk@active.nl
